Write to support@vespera-org.com and a person will reply, usually within one business day. Tracemark customers are supported directly by the people who build it.
What to include
- Your organisation and the email address you sign in with.
- The entity, site and reporting period concerned, if the question is about data.
- What you were doing, what you expected and what happened instead.
Please do not email evidence documents. If we need to see a record, we will ask your administrator for access to it inside the platform.
Access and sign in
Your organisation’s administrator controls who can sign in and what each person can see. If you cannot reach an entity or a site you need, ask your administrator first; if the problem is with the platform itself, write to us.
A figure looks wrong
Open the figure and follow its lineage to the activity data and the factor behind it. Most questions are answered there. If the lineage itself looks wrong, write to us with the figure, the entity and the period, and we will trace it with you.
A walkthrough or a quote
Use the contact page and choose Tracemark, or write to hello@vespera-org.com.
A security concern
If you believe an account or any data has been exposed, write to support@vespera-org.com with the subject Security at once. We treat these reports before anything else.