This page explains how Tracemark subscriptions are billed, renewed, cancelled and refunded. A customer’s signed order prevails where it says something different.
How we bill
Tracemark is priced on the number of legal entities a customer reports on. The price, the billing period and the number of entities are set out in the customer’s order. Subscriptions are invoiced in advance, monthly or annually, and invoices are payable within the period stated on them. Prices exclude taxes, which are added where the law requires.
Adding entities
When a customer adds legal entities during a term, the additional entities are invoiced from the date they are added, in proportion to the time left in the billing period.
Renewal and cancellation
Monthly subscriptions renew each month and can be cancelled by giving notice before the next billing date. Annual subscriptions renew for a further year unless notice is given at least 30 days before the renewal date. Cancellation takes effect at the end of the period already paid for, and the platform remains available until then.
Refunds
Fees for a period that has started are not refunded, except where the law requires it or the customer’s order says otherwise. If we end a subscription for a reason that is not the customer’s fault, we refund the fees paid for the unused part of the term.
Billing questions
If an invoice looks wrong, write to support@vespera-org.com within 14 days of receiving it, quoting the invoice number. We will investigate and correct any error promptly.