Write to support@vespera-org.com and a person will reply, usually within one business day. Include the email address on your form. account and, for a billing question, the store receipt or transaction reference. That lets us find your account without asking twice.
Cancel a membership
Memberships are billed by the store you subscribed through, so they are cancelled there rather than inside form. Cancelling stops the next renewal, and access continues until the end of the period already paid for.
- Google Play: open the Play Store app, tap your profile picture, then Payments and subscriptions, then Subscriptions, and choose form.
- App Store: open Settings, tap your name, then Subscriptions, and choose form.
Deleting your form. account does not cancel a store subscription on its own, so cancel first if you are leaving.
A charge you did not expect
Refunds for store purchases are decided by Apple or Google under their own process. Write to us within 14 days of the charge and we will investigate and point you to the correct route. The full terms are in billing and refunds.
Your data and privacy
From Settings in the app you can export your data, turn off daily reminders, clear the weather location and delete your try on base photograph. To remove everything, delete your account from You, then Settings, then Delete account, or follow the steps on the account deletion page if you no longer have the app.
Something is not working
Tell us what you were doing, what you expected and what happened instead, together with your phone model. A screenshot helps. Please do not send photographs of yourself by email; if a problem concerns an image, describe it and we will ask for what we need.
A styling suggestion felt wrong
form. never comments on bodies, faces, age or attractiveness. If a suggestion ever does, or reads as unkind, write to us with the date and the words used. We treat these reports first.